At Cogent Commerce, we strive to provide our clients with the best products and services. However, we understand that there may be instances where a client is not completely satisfied. In such cases, we offer a refund policy to ensure customer satisfaction.
1. Refund Eligibility:
Clients are eligible for a refund within 21 days of receiving their product or service. To initiate a refund request, the client must contact our support team and clearly specify the reason for canceling the order.
2. Request Submission:
The client is required to submit a refund request containing the following information:
Reason for cancellation and refund
Name and contact details of the client
Details of the mode of payment used for the order
3. Review and Approval:
Our team will carefully review the refund request and assess its validity. We reserve the right to warrant such cancellation requests based on our evaluation. If the request meets our criteria, we will initiate the refund process.
4. Processing Time:
Once the refund request is approved, we will begin the refund procedure. Please note that it may take a few days to process the refund. However, we assure you that we take refund requests seriously, and our team is prompt in handling them.
5. Communication and Support:
We value open communication with our clients. You can contact us during our office hours, and we will address your concerns immediately. If you reach out to us outside of our office hours, we will respond to your request on the next working day.
Please keep in mind that our refund policy is subject to certain terms and conditions, and we reserve the right to modify or update it at any time. We encourage our clients to review the refund policy periodically for any changes.
If you have any questions or need further clarification regarding our refund policy, please contact our support team at support@cogentcommerce.com.
